Trust Pharmacy: Goals, Benefits and Expertise
Trust Pharmacy helps you find discount medications with fast shipping. For over two decades, we have served international customers around the world. In the years that have passed, our store has been continuously adapted and optimized according to customer needs. We have managed to create largest and most well-functioning online pharmacy.
Generic Viagra is used as the first-line defense against the symptoms of erectile dysfunction, removing the symptoms for the period of 4 hours.
Generic Cialis is a long-acting potency pill that brings back the ability to achieve erections, maintain them for as long as it is needed for you to have a satisfactory sexual act.
Generic Levitra is an oral medicine that restores the lost ability to achieve firm and lasting erections and effective in men with ED caused by diabetes.
Generic Propecia is used to stop and help prevent the hair loss according to male pattern (alopecia), promoting partial hair regrowth.
From Beginning to Nowadays
Trust Pharmacy was founded in 2006 by Hadsten pharmacist Lars Persson and is based on his idea of a full-cycle online pharmacy where everything is at the user’s fingertips. Teaming up with his trusted colleagues, decorated pharmacists, he launched the beta version of our drugstore. That was our first online store that was based on a small pharmacy in Ohio run as a family business since 1998. This goes to show that we have profound experience in operating a pharmaceutical business. The people on our team have years of working as clinical pharmacists or other fields of the pharmaceutical industry.
Our service is constantly changing to meet customer needs and we aim to have a webshop that, based on industry’s professionalism and security, reflects the latest trends in e-commerce. This means that we continue to grow, often hire new employees and have a busy day, but humor and joy are a regular part of our work day. It should preferably be fun to go to work here – and we believe that you can feel the honest work we do for our customers. Follow us on Facebook, where we share articles, news and big and small things from everyday life at Trust Pharmacy.
Our Benefits
At our drugstore, we strive to bring you all the benefits you can experience at your local pharmacy, embed them in our service and make life a little easier for you when you need to buy pharmacy products. With us you experience:
- Full discretion
- Lowest cost of medications
- Confirmed quality of healthcare products
- Bonus pills with every order
- Shipping deals and insurance
- Best choice of drugs in the category of Men’s Health
- You can stay at home surfing on your PC, tablet or phone and order exactly the items you need
- Fast domestic delivery
- Reliable and swift international shipping
Global Trust Pharmacy deliver to all of Canada within 1-2 business days. Your items are delivered discreetly in a neutral package, to the exact address or package you want. We deliver pills to other countries as well, both to our closest neighbor US and other corners of the world. We guarantee delivery to wherever you are within the minimal time frame (4-21 days) and at the minimal cost.
Top Quality Generic and Branded Medications
Large and carefully selected range that meets the same breadth and quality that you find at the physical pharmacies. With us you will find everything for your health, your body and your well-being. That means full range of over-the-counter medicines and prescription drugs, as well as plenty of branded skin care, personal care and nursing products.
Our attention is dedicated to the legendary drugs that changed the approach to managing men’s health. We are now talking about drugs for sexual dysfunctions like Viagra, Cialis and Priligy, but we have so many other medications on our formulary, both original and their much less costly analogs of elite quality. This class of drugs is not covered by insurance, as a rule, and the cost of every item on this list is sky-high at your local pharmacy, since they are not considered to be the first necessity. We could argue that – every health aspect matters. At our pharmacy, the balance is restored and everyone has access to low-cost, high-quality pills for restoring sexual health.
Apart from that, there are multiple other items you can find under more than 23 categories: antibiotics, anti-inflammatory solutions, antiviral drugs, pills for GIT, heart, dental and eye health, medications to fight high cholesterol and low pressure – you name it.
Pharmacy-trained staff ready to advise and help you
Trust pharmacy with SCiStar has built its reputation as one of the best-functioning platforms networking in the US and bringing low-cost healthcare solutions. We operate strictly online, which is an indispensible part of our economical price formation, as well as confidentiality and safety standards that comply with the current legislation and have an edge over any physical pharmacy.
We hire people who believe in what they do: finding tested high quality products for healthcare at the minimal price, and helping customers from different countries find solutions that work the best for their wellbeing and budget. All of us are highly motivated to bring you the best customer service, and we have internal system of compliance with our high standards of care quality.
Number of employees: 17 pharmacists, 4 pharmacy supervisor, 4 pharmacy technicians, and 15 other employees (supply and dispatch managers, customer suppor representatives, IT personnel). pharmacy currently employs over 40 employees, and the first employee is still here with us, taking the phone calls and smiling as she coordinates the office work. Our dedicated team of employees is at the heart of our business and is what, in our eyes, makes us a little more than a digital store, and a whole deal more personal experience – with all due confidentiality. It is important for us to keep in mind that TP is more than an online shop. It is first and foremost a pharmacy and we are first and foremost a pharmacy staff. Our pharmacists and other employees have their professional ballast in order.
We also regularly get many inquiries from pharmacist students who would like to have their internship. We always are interested in supporting student programs, for resource reasons, however, we have to limit the number to a few pieces a year.
Standards and Compliance
According to the current law requirements for the US pharmacies to guarantee the transparency of how the sensitive user information is handled, as well as make the information about the products we offer public. Our company complies with both requirements. We keep the track of our goals in customer services, and consistently measure the results to ensure that these goals are achieved. If you are interested in this information, you can reach out to us to see the reports. Trust Pharmacy compliance with the norms and requirements are regularly checked by the regulatory bodies in the country, ensuring the implementation of the standards and its meeting the existing legislation. Below, we are listing the goals that we are steering towards as well as our current process in reaching them – the information concerns the measurements on waiting time, consulting and informativity of the resource.
| Assessment Parameter | Assessment Results |
| Waiting time
|
Being an online pharmacy takes away the pressure from the waiting time, since it does not apply outside our optimal response times.
In relation to prescription dispatch error, the maximum is set at 0.03% as compared to the general number of prescriptions. |
| Service Grade
|
In its status of a digital store, Trust Pharmacy has the 99% success in delivery rates on prescription drugs. |
| Professional advice and information
|
We are particularly invested in providing the most accurate and up-to-date information on products, conditions and medicine. |
| Customer satisfaction survey
|
Our pharmacy profile on Trustpilot is one of the most important ways for us to monitor the customer satisfaction. We encourage our clients to leave feedback so that we can grow and improve steadily. We are dedicated to take your all concerns into consideration and address them in our future work and planning for the upgrade of our e-pharmacy and its services. |
| Latency measurement
|
Since we are operating only online, the latency time applied are the time required for processing of orders and for the response of our customer support representatives to reply to queries, which gives us an advantage compared to physical pharmacies. |
| Dispensing Practice
|
The delivery of our products depends on availability of items, but the diversity of prescription drug forms allows us to let customers choose from a long list of substitute and analogs, which often means that the drug costs cheaper than the one that your doctor indicated in the prescription; however, it is still the same formula. This principle is called generic substitution for prescribed drugs. On TP website, you can choose among multiple cheaper generics. Delivery options available on our website are described on pages that contain product information; the delivery time depends on the chosen delivery method. |
| Performance Report 2019 | |
| Service Grade | Goal 99%. Measured week 18 2019 99.8% |
| Professional advice and information | Objectives: at least 85%. Measured week 15 2018 87.7% |
| Error delivery by prescription dispatch | Goal: Maximum 0.03% in relation to number of prescriptions. Measured 0.02% (April 2019 – April 2020) |
We rely on the customer web order history to establish whether a follow-up information input is required, which includes the information about product. Our primary method of communication with customers is via email, and in phone when necessary and in case the consent was expressed by the client. The information published on Trust Pharmacy website highlights that customers can call in case of question or need for professional advice.
The minimum of 85% of respondents contacted via either email or phone are prompted to seek professional answers to questions about treatment and correct drug use, for prescription and over-the-counter medicines alike. We enclose materials on dose-dispensed medications for customers who order products in this category. Our error margin with dose-dispensed drugs is 2 errors per annum.
Questions? Contact our staff!
If you have any questions, suggestions for improvements or items that you miss on the site, we would love to hear from you. Our pharmacy trained staff is ready to advise. We hope you will not think twice before contacting us with any questions or suggestion you might have in the capacity of our customer or a guest visitor. We cannot wait to help you live your healthiest life!